Refund & Return Policy

60-day happiness window

We want you to genuinely love every shade you try. That's why you have 60 days from delivery to decide if a color is yours. If it isn't, start a return and we'll take it from there.

How refunds work

• Once we receive and inspect your returned item, your refund is issued back to your original payment method.
• Please allow 5–10 business days for the refund to appear on your account.
• Because shipping is free and duties are covered by us, you won't be charged anything extra to send an item back within the return window.

Condition of returns

To keep every product fresh for the next person, returned items should be in their original, unused, resalable condition—unopened bottles work best.

Damaged or incorrect items

If anything arrives damaged, wrong, or not as expected, we'll make it right with a full refund or a replacement—your choice. Please reach out through our Contact page and include your order number.

How to start a return

Simple: contact us via the Contact page, tell us your order number and what's not quite right, and our team will guide you through the rest.

Your satisfaction is the whole reason we exist. If a shade misses the mark, we'll fix it.